Thank you for choosing groupholdings.uk’s event and ceremony planning consultation services. As some products sold on this website are digital goods, including but not limited to event planning proposals, ceremony flow design documents, event execution guidelines, consultation reports, event templates, creative proposals, and other electronic materials, the following digital goods delivery policy applies.
- Definition of Digital Goods
Digital goods refer to content and services provided in electronic form, which can be delivered without physical transportation. This includes, but is not limited to, PDF files, Word documents, electronic reports, event plans, presentations, consultation materials, and other digital content that can be transmitted online.
- Order Processing Time
After the customer completes payment, the order will enter the review and processing process. Standard digital goods are usually delivered within 1-3 business days; customized event plans, exclusive consultation services, or special projects may require longer delivery times, and the specific delivery time will be confirmed separately based on the project content.
- Delivery Methods
Digital goods will be delivered through one or more of the following methods:
Sent to the email address provided by the customer;
Providing a secure download link;
Delivering through an online platform agreed upon by both parties;
Delivering relevant materials directly during online meetings or remote consultations.
Customers are responsible for ensuring the accuracy of the email address and contact information provided.
- Delivery Completion Criteria
Delivery is considered complete when the digital goods are successfully sent to the customer’s designated email address, the download link is successfully provided, the files are uploaded to the agreed platform, or the delivery is completed through other agreed methods. Failure to receive files due to incorrect email address provided by the customer, insufficient storage space, email blocking, or other customer-related reasons will not affect the determination of delivery completion.
- Download and Storage Responsibility
Upon receiving the digital goods, customers should promptly download and properly store the relevant files. We recommend that customers back up important data to avoid file loss due to device malfunction, accidental deletion, or other reasons.
- Intellectual Property Statement
All digital goods and related content are protected by intellectual property laws. Unless authorized in writing, customers may not copy, resell, distribute, publicly release, rent, authorize third parties to use, or use for any commercial redistribution purpose.
- Refund Restrictions
Due to the instant delivery, copyability, and non-recoverable nature of digital goods, refunds are generally not supported in the following situations:
Digital files have been sent or download links have been provided;
The customer has accessed, downloaded, or used the related digital content;
Completed consulting services, customized solutions, or exclusive event planning services;
The customer no longer needs the related content for personal reasons.
If the file is damaged, the content cannot be opened normally, or there are technical problems during delivery, please contact us within 7 days of receiving the goods. We will provide reasonable technical support or re-delivery services.
- Customized Digital Services
For event ceremony plans, consulting reports, brand event plans, or other customized digital content tailored to specific customer needs, once the project has commenced execution, design, or delivery, cancellation or refund requests are generally not accepted, unless otherwise stipulated by law.
- Contact Information
If you have any questions regarding the delivery of digital goods, please contact us using the contact information published on the website. Our team will do its best to assist you in resolving related issues and ensure that you can successfully receive the purchased digital content and consulting services.