Thank you for choosing groupholdings.uk’s event planning and ceremonial services. We are committed to providing our clients with professional, high-quality digital consulting products and services. Please carefully read the following refund policy before purchasing.
- Nature of Digital Goods and Consulting Services
The products sold on this website mainly include event planning consulting services, ceremony design, event execution suggestions, electronic documents, planning reports, and other digital content. Due to the immediate delivery, reproducibility, and non-refundable nature of these products, the refund policy differs from that for physical goods.
- Order Cancellation
Customers can cancel their orders before the service begins or before the digital goods are delivered. If the order has not yet entered the production, planning, or delivery stage, we will arrange a refund after approval.
For projects that have already commenced, the remaining amount may be refunded after charging the corresponding fees based on the amount of work completed.
- Non-Refundable Situations
Orders are generally not eligible for refunds in the following situations:
Digital goods have been sent to the customer’s designated email address;
Download links have been generated or provided;
The customer has downloaded, accessed, or used the related digital content;
Customized event plans, exclusive consultation reports, or personalized services have begun production;
Consultation services have been completed or partially completed;
The customer has changed their purchase intention or no longer needs the service due to personal reasons.
- Refundable Situations
Customers may apply for a refund or remedial service in the following situations:
Digital goods cannot be delivered due to our fault;
Files are corrupted, cannot be opened, and a valid version cannot be provided again;
The customer receives content that is significantly different from the order description after purchase;
Duplicate charges are due to system errors.
After verifying the situation, we will provide re-delivery, replacement services, or refunds based on the actual circumstances.
- Refund Processing Time
Approved refund requests will be returned to the customer’s account via the original payment method within 3-5 business days.
The actual arrival time may vary depending on the processing procedures of banks, credit card institutions, or third-party payment platforms.
- Special Notes on Customized Services
For event planning proposals, ceremony design plans, brand event suggestions, and other customized consulting services tailored to specific client needs, refunds are generally not supported once the project enters the execution phase or related deliverables have been delivered, unless otherwise stipulated by law.
- Refund Application Method
To apply for a refund, please contact us using the contact information published on the website and provide the following information:
Order number; Purchaser’s name; Registered email address or payment email address; Reason for refund; Relevant supporting documents (if applicable).
We will review and respond to your application as soon as possible after receiving it.
- Contact Us
If you have any questions about the refund policy or need assistance, please contact our customer service team. We will strive to process every refund application fairly, reasonably, and transparently, providing our clients with a positive service experience.